How system quality influences mobile BI use: The mediating role of engagement

Twan Peters, Öykü Işik, Olgerta Tona, Aleš Popovič

Research output: Contribution to journalArticlepeer-review

41 Citations (Scopus)


Despite the recognized value that mobile BI (m-BI) brings to firms, our understanding of the use of m-BI and its determinants are limited. In this study, we suggest that m-BI system quality characteristics may be among the factors that influence m-BI use. Yet, in the information systems (IS) literature there is mixed support for the relationship between system quality and system use at the individual level. Given there is research suggesting that engaged users are an indication of the technology's success, we believe that 'engagement' may be the key to understanding the relationship discrepancy between system quality and use. To address this gap, we conducted a quantitative study of key informants who use m-BI, to understand what the key m-BI capabilities are and other success dimensions perceived as important by users. The results indicate that m-BI system quality attributes affect m-BI use indirectly through engagement, with this finding contributing to understanding of the complexity of IS use in mobile technologies.

Original languageEnglish
Pages (from-to)773-783
Number of pages11
JournalInternational Journal Of Information Management
Issue number5
Publication statusPublished - 1 Oct 2016


  • Engagement
  • Mobile business intelligence
  • System quality
  • Use


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