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How hybrid HR systems affect performance in call centers
Joana Story
,
Filipa Castanheira
NOVA School of Business and Economics (NOVA SBE)
Research output
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Contribution to journal
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Article
›
peer-review
1
Citation (Scopus)
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Dive into the research topics of 'How hybrid HR systems affect performance in call centers'. Together they form a unique fingerprint.
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Business & Economics
Authenticity
55%
Call Centres
72%
Dyads
12%
High Performance Work Systems
84%
Indirect Effects
9%
Interaction Effects
10%
Monitoring
47%
Operator
9%
Performance
24%
Rating
10%
Supervisors
27%
Workers
15%
Social Sciences
authenticity
38%
call center
85%
dyad
6%
monitoring
28%
performance
29%
work system
54%
worker
8%
Medicine & Life Sciences
Call Centers
100%
Joints
6%
Occupational Groups
13%