How hybrid HR systems affect performance in call centers

Business & Economics

• High Performance Work Systems 84%
• Call Centres 72%
• Authenticity 55%
• Monitoring 47%
• Supervisors 27%
• Performance 24%
• Workers 15%
• Dyads 12%
• Interaction Effects 10%
• Rating 10%
• Indirect Effects 9%
• Operator 9%
• Design Methodology 4%

Social Sciences

• call center 85%
• work system 54%
• authenticity 38%
• performance 29%
• monitoring 28%
• worker 8%
• dyad 6%
• rating 4%
• methodology 3%
• management 3%
• interaction 3%

Medicine & Life Sciences

• Call Centers 100%
• Occupational Groups 13%
• Joints 6%