Guia de Avaliação da Qualidade dos Serviços de Águas e Resíduos Prestados aos Utilizadores: 4ª Geração do Sistema de Avaliação

Translated title of the contribution: Quality Assessment Guide for Water and Waste Services Provided to Users: 4th Generation Assessment System

Susana Rodrigues (Editor/Coordinator), Alexandra Costa (Editor/Coordinator), Joana Cardoso (Editor/Coordinator), Rute Rodrigues (Editor/Coordinator), Maria Adriana Cardoso, Maria João Rosa, Rita Salgado Brito, Catarina Silva, Paula Beceiro, Catarina Jorge, Helena Alegre, Graça Martinho, Joaquim P. Pina, Ana Isabel Espinha da Silveira, Ana Vanessa dos Santos Alves, João Pedro de Brito Ana, Mário Ramos, Marta Alves Carrega

Research output: Book/ReportBookpeer-review

Abstract

The Technical Guide presents the 4th generation of the service quality assessment system, which abandons some 3rd generation indicators and adds new ones to respond to the latest challenges to supply services, urban waste water management and urban waste management. Changes are also made to definitions and benchmarks for some indicators are adjusted.
Translated title of the contributionQuality Assessment Guide for Water and Waste Services Provided to Users: 4th Generation Assessment System
Original languagePortuguese
Place of PublicationLisbon
PublisherERSAR - Entidade Reguladora dos Serviços de Águas e Resíduos
Number of pages388
Volume27
EditionGuias técnicos
Publication statusPublished - 29 Dec 2021

Keywords

  • Quality assessment
  • Water Services
  • Waste Services
  • performance indicators
  • Benchmarking

Fingerprint

Dive into the research topics of 'Quality Assessment Guide for Water and Waste Services Provided to Users: 4th Generation Assessment System'. Together they form a unique fingerprint.

Cite this