Getting started: initializing “organization” around new technology

Our research analyzes how organization dynamics develop in order to initialize telebanks, which can facilitate (or hinder) the enactment of enabling (or coercive) structures. The data revealed that sometimes actors accept the constraints of social roles and technology and, at other times, they exercise agency to circumvent those constraints. The differences in organizational development are explained with the concept of bricolage and the structural characteristics that facilitate its occurrence. A culture supportive of learning and perceptions of psychological safety were found to be preconditions for enabling organizing, in that they increase the deployment of previously acquired knowledge, resources, and routines; facilitate the enactment of design and planning; and nurture improvisation and bricolage, thus increasing familiarity with resources and the willingness of people to actively participate in the organization’s design.