Gamification in supported geocaching tours

Ahmad Mehrbod, Negin Mehrbod, Antonio Grilo, Carlos Vasconcelos, José Luís Silva

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Citations (Scopus)

Abstract

In the fast growing and competitive market of tourism, innovation marketing strategies such as gamification are being used to attract customers. Exploiting game elements in tourist related Apps can encourage the tourists to join a tour. In the tourism industry, which is characterized by high-contact services, providing customer support beside the services can increase customer satisfaction. Tourist Companion is a GeoGamification platform which helps Tourism agents to improve their customer support services. It combines the game features of Geosocial games and Geocaching with customer support to provide competitive advantage for tourism organizations.

Original languageEnglish
Title of host publication2017 International Conference on Engineering, Technology and Innovation
Subtitle of host publicationEngineering, Technology and Innovation Management Beyond 2020: New Challenges, New Approaches, ICE/ITMC 2017 - Proceedings
EditorsJoao Pedro Mendonca, Ricardo Jardim-Goncalves, Joao Martins, Alain Zarli, Maria Marques, Marc Pallot
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1419-1423
Number of pages5
Volume2018-January
ISBN (Electronic)978-153860774-9
DOIs
Publication statusPublished - 2 Feb 2018
Event23rd International Conference on Engineering, Technology and Innovation, ICE/ITMC 2017 - Madeira Island, Portugal
Duration: 27 Jun 201729 Jun 2017

Conference

Conference23rd International Conference on Engineering, Technology and Innovation, ICE/ITMC 2017
CountryPortugal
CityMadeira Island
Period27/06/1729/06/17

Fingerprint

Customer satisfaction
Application programs
Marketing
Innovation
Industry

Keywords

  • Customer Support
  • Gamification
  • Geocaching
  • Tourist mobile App

Cite this

Mehrbod, A., Mehrbod, N., Grilo, A., Vasconcelos, C., & Silva, J. L. (2018). Gamification in supported geocaching tours. In J. P. Mendonca, R. Jardim-Goncalves, J. Martins, A. Zarli, M. Marques, & M. Pallot (Eds.), 2017 International Conference on Engineering, Technology and Innovation: Engineering, Technology and Innovation Management Beyond 2020: New Challenges, New Approaches, ICE/ITMC 2017 - Proceedings (Vol. 2018-January, pp. 1419-1423). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICE.2017.8280049
Mehrbod, Ahmad ; Mehrbod, Negin ; Grilo, Antonio ; Vasconcelos, Carlos ; Silva, José Luís. / Gamification in supported geocaching tours. 2017 International Conference on Engineering, Technology and Innovation: Engineering, Technology and Innovation Management Beyond 2020: New Challenges, New Approaches, ICE/ITMC 2017 - Proceedings. editor / Joao Pedro Mendonca ; Ricardo Jardim-Goncalves ; Joao Martins ; Alain Zarli ; Maria Marques ; Marc Pallot. Vol. 2018-January Institute of Electrical and Electronics Engineers Inc., 2018. pp. 1419-1423
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Mehrbod, A, Mehrbod, N, Grilo, A, Vasconcelos, C & Silva, JL 2018, Gamification in supported geocaching tours. in JP Mendonca, R Jardim-Goncalves, J Martins, A Zarli, M Marques & M Pallot (eds), 2017 International Conference on Engineering, Technology and Innovation: Engineering, Technology and Innovation Management Beyond 2020: New Challenges, New Approaches, ICE/ITMC 2017 - Proceedings. vol. 2018-January, Institute of Electrical and Electronics Engineers Inc., pp. 1419-1423, 23rd International Conference on Engineering, Technology and Innovation, ICE/ITMC 2017, Madeira Island, Portugal, 27/06/17. https://doi.org/10.1109/ICE.2017.8280049

Gamification in supported geocaching tours. / Mehrbod, Ahmad; Mehrbod, Negin; Grilo, Antonio; Vasconcelos, Carlos; Silva, José Luís.

2017 International Conference on Engineering, Technology and Innovation: Engineering, Technology and Innovation Management Beyond 2020: New Challenges, New Approaches, ICE/ITMC 2017 - Proceedings. ed. / Joao Pedro Mendonca; Ricardo Jardim-Goncalves; Joao Martins; Alain Zarli; Maria Marques; Marc Pallot. Vol. 2018-January Institute of Electrical and Electronics Engineers Inc., 2018. p. 1419-1423.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Mehrbod A, Mehrbod N, Grilo A, Vasconcelos C, Silva JL. Gamification in supported geocaching tours. In Mendonca JP, Jardim-Goncalves R, Martins J, Zarli A, Marques M, Pallot M, editors, 2017 International Conference on Engineering, Technology and Innovation: Engineering, Technology and Innovation Management Beyond 2020: New Challenges, New Approaches, ICE/ITMC 2017 - Proceedings. Vol. 2018-January. Institute of Electrical and Electronics Engineers Inc. 2018. p. 1419-1423 https://doi.org/10.1109/ICE.2017.8280049