TY - JOUR
T1 - Factors for adopting ERP as SaaS amongst SMEs
T2 - The customers vs. Vendor point of view
AU - Rodrigues, Jorge
AU - Ruivo, Pedro
AU - Johansson, Björn
AU - Oliveira, Tiago
PY - 2016/10/1
Y1 - 2016/10/1
N2 - This paper identifies the factors for adopting Enterprise Resource Planning (ERP) delivered as Software-as-a-Service (SaaS) among small and medium enterprises (SMEs). The authors conducted a two phases' qualitative-methodology: interviews with 20 experts from SaaS vendor (Microsoft) and a case-study with executives in three organizations which implemented vendor's ERP as SaaS (customers). The vendor identified 10 factors for adoption - Costs, Security, Availability, Usability, Implementation, Ubiquity, Flexibility, Compatibility, Analytics and Best-practices, where costs, security and availability were considered the most important factors. The three customers identified 3 additional factors: the trust in the Solution partner, Data integrity, and level of Integration of cloud platforms. Considering all 13 factors, Cost, trust in the Solution partner and Availability were identified as the most important for customers, which gave much less importance to the others factors. These results will help professionals and researchers to improve understanding and accelerate ERP adoption as SaaS among SMEs.
AB - This paper identifies the factors for adopting Enterprise Resource Planning (ERP) delivered as Software-as-a-Service (SaaS) among small and medium enterprises (SMEs). The authors conducted a two phases' qualitative-methodology: interviews with 20 experts from SaaS vendor (Microsoft) and a case-study with executives in three organizations which implemented vendor's ERP as SaaS (customers). The vendor identified 10 factors for adoption - Costs, Security, Availability, Usability, Implementation, Ubiquity, Flexibility, Compatibility, Analytics and Best-practices, where costs, security and availability were considered the most important factors. The three customers identified 3 additional factors: the trust in the Solution partner, Data integrity, and level of Integration of cloud platforms. Considering all 13 factors, Cost, trust in the Solution partner and Availability were identified as the most important for customers, which gave much less importance to the others factors. These results will help professionals and researchers to improve understanding and accelerate ERP adoption as SaaS among SMEs.
KW - Adoption
KW - Enterprise resource planning
KW - ERP
KW - SaaS
KW - Small and medium enterprises
KW - SMEs
KW - Software as a service
UR - http://www.scopus.com/inward/record.url?scp=84987892557&partnerID=8YFLogxK
UR - https://www.webofscience.com/wos/woscc/full-record/WOS:000387977900002
U2 - 10.4018/IRMJ.2016100101
DO - 10.4018/IRMJ.2016100101
M3 - Article
AN - SCOPUS:84987892557
SN - 1040-1628
VL - 29
SP - 1
EP - 16
JO - Information Resources Management Journal
JF - Information Resources Management Journal
IS - 4
ER -
