Factors affecting behavioural intention to adopt e-participation: Extending the UTAUT 2 model

Nuno Xavier, Tiago Oliveira

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)

Abstract

For a city to truly become a "smart city", and to narrow the digital divide, Municipalities must foster collaborative digital environments. The process of engaging with citizens in the planning and decision making processes through the use of information technology (IT) is called e-participation. Despite the increasing availability of solutions for e-participation, its adoption by citizens is still a challenge, and for many citizens, political participation means no more than voting in the elections for government. Several different technological, social, and political factors need to be taken into account by public authorities when planning, designing, and implementing e-participation initiatives. This paper extends the unified theory of acceptance and use of technology (UTAUT2) model to the e-participation context, seeking to identify the main factors that explain citizens' intention to adopt e-participation, and providing valuable insights for government institutions and developers of these citizen engagement applications. Our proposed model incorporates three constructs based on social capital theory into UTAUT2: trust in government, civic engagement, and interpersonal trust. The extended framework proposed herein provides new insights on citizens' intentions to adopt e-participation, significantly increasing the variance explained in behavioural intention. The data collected are analysed using the partial least squares equation modelling (PLS-SEM) method.

Original languageEnglish
Title of host publicationProceedings of the 10th European Conference on Information Systems Management, ECISM 2016
PublisherAcademic Conferences and Publishing International Limited
Pages322-325
Number of pages4
ISBN (Electronic)9781911218050
Publication statusPublished - 2016
Event10th European Conference on Information Systems Management, ECISM 2016 - Evora, Portugal
Duration: 8 Sep 20169 Sep 2016

Conference

Conference10th European Conference on Information Systems Management, ECISM 2016
CountryPortugal
CityEvora
Period8/09/169/09/16

Keywords

  • Citizen engagement
  • E-participation
  • Interpersonal trust
  • Smart cities
  • Social capital
  • Unified theory of acceptance and use of technology

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