Extending the understanding of critical success factors for implementing business intelligence systems

William Yeoh, Aleš Popovič

Research output: Contribution to journalArticlepeer-review

87 Citations (Scopus)

Abstract

Extant studies suggest implementing a business intelligence (BI) system is a costly, resource-intensive and complex undertaking. Literature draws attention to the critical success factors (CSFs) for implementation of BI systems. Leveraging case studies of seven large organizations and blending them with Yeoh and Koronios's (2010) BI CSFs framework, our empirical study gives evidence to support this notion of CSFs and provides better contextual understanding of the CSFs in BI implementation domain. Cross-case analysis suggests that organizational factors play the most crucial role in determining the success of a BI system implementation. Hence, BI stakeholders should prioritize on the organizational dimension ahead of other factors. Our findings allow BI stakeholders to holistically understand the CSFs and the associated contextual issues that impact on implementation of BI systems.

Original languageEnglish
Pages (from-to)134-147
Number of pages14
JournalJournal of the Association for Information Science and Technology
Volume67
Issue number1
DOIs
Publication statusPublished - 1 Jan 2016

Keywords

  • information resources management
  • information use

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