Examining social capital and individual motivators to explain the adoption of online citizen participation

Mijail Naranjo-Zolotov, Tiago Oliveira, Frederico Cruz-Jesus, José Martins, Ramiro Gonçalves, Frederico Branco, Nuno Xavier

Research output: Contribution to journalArticlepeer-review

20 Citations (Scopus)
58 Downloads (Pure)


Online citizen public participation in consultation and decision-oriented processes supported by local governments is a key ingredient for successful digital democracy. As the participatory process is a voluntary activity, social capital, and individual motivation can help to understand citizen engagement in the usage of electronic participatory platforms (e-participation). This study presents and discusses the results of a research model evaluated with 200 respondents who experienced e-participation. The research model integrates a well-known theory of information systems, UTAUT, with the social capital theory, and the individual motivators. We found that, besides the positive effects of UTAUT constructs, such as perceived usefulness, effort expectancy, and facilitating conditions on the intention to use e-participation; altruism also plays a role as a driver of the intention to use. Social capital partially impacts on the actual usage of e-participation.

Original languageEnglish
Pages (from-to)302-311
Number of pages10
JournalFuture Generation Computer Systems
Early online date9 Oct 2018
Publication statusPublished - 1 Mar 2019


  • e-government
  • e-participation
  • Individual motivators
  • Social capital


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