Evaluation of Business Intelligence Projects Success: a case study

Ana Teixeira, Tiago Oliveira, João Varajão

Research output: Contribution to journalArticlepeer-review

3 Citations (Scopus)
57 Downloads (Pure)


Background: Many studies found in literature only focus on specific aspects of the evaluation of the success of projects, such as the criteria for evaluation; and just a few are focused on the activities for evaluating success. Objectives: The goal of the paper is to present the process for evaluating the success of Business Intelligence (BI) projects in a large company. Methods/Approach: An exploratory case study was carried out at Tintas Robbialac, SA, a Portuguese company of the paint industry. Results: The specific company approach for evaluating the success of BI projects is presented and discussed. Conclusions: The process for evaluating the success of BI, as well as the evaluation criteria, should be formally defined; and the success should be evaluated and monitored along all the project lifecycle.

Original languageEnglish
Pages (from-to)1-12
Number of pages12
JournalBusiness Systems Research
Issue number1
Publication statusPublished - 1 Apr 2019


  • Business Intelligence
  • case study
  • project success
  • success evaluation


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