Evaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employees

Eduardo Ortega, Gabriela Pedro Gomes, Neuza Ribeiro, Daniel Roque Gomes

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)
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Abstract

The tourism industry has been distinguishing itself by promoting economic benefits and contributing to the creation of employment and opportunities in the country. This paper aims to investigate and analyze the impact of symmetric internal communication on individual performance and organizational identification, as well as to evaluate the mediating role of organizational identification in this relationship. Through the cooperation of several institutions in the tourism business sector, online surveys were applied resulting in a convenience sample of a total of 237 hotel employees in Portugal. The results of this study demonstrate that symmetrical internal communication has a positive impact on organizational identification and individual performance, and that organizational identification exerts a partial mediating effect on the relationship between symmetrical internal communication and individual performance. This study therefore extends the knowledge of the effects of important variables usually treated separately by the literature, and thus we build bridges between the communication literature and human resource management, providing information to support the structuring of new strategies.
Original languageEnglish
Article number173
Number of pages15
JournalAdministrative Sciences
Volume13
Issue number8
DOIs
Publication statusPublished - Aug 2023

Keywords

  • hospitality management
  • hotel employee
  • human resources
  • internal communication
  • organizational identification
  • tourism

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