ERP usage and knowledge management Using social information within Microsoft Dynamics NAV on a Portuguese company

António Viana, Miguel Neto, Pedro Ruivo

Research output: Chapter in Book/Report/Conference proceedingConference contribution


Enterprise Resource Planning (ERP) systems and Social Networks Analysis (SNA) aspects in general are currently experiencing an increasing interest from both the academic and business communities. Select and map information to ensure competitive advantage to an organization, alongside managing the exponential flow and the high volume of transactions in ERP, generates high value for firms at the forefront of competitiveness. The role and relevance that social networks play in improving processes and strategies to share information enhances communication and knowledge sharing throughout ERP systems. Grounded on social network analysis methodology, this paper examines the usage of the Microsoft ERP Dynamics NAV as support to knowledge management practices in organizations and in particular, to understand how social information stored in these systems is then transformed by the users and consequently used to generate knowledge to companies to attain sustainable and competitive advantage. Our findings shows that it is possible to visualize and analyze the structures and patterns of social interaction that are established within an ERP, which otherwise would not be known. This study contributes to the knowledge management literature, in particular throughout this case study, on a portuguese company.
Original languageUnknown
Title of host publicationSistemas Y Tecnologias De Informacion, Vols 1 and 2
EditorsA Rocha, JA CalvoManzano, LP Reis, MP Cota
Place of PublicationRio Tinto
PublisherAISTI - Associação Ibérica de Sistemas e Tecnologias de Informação
ISBN (Print)978-989-96247-6-4
Publication statusPublished - 1 Jan 2012
Event7th Iberian Conference on Information Systems and Technologies (CISTI) -
Duration: 1 Jan 2012 → …


Conference7th Iberian Conference on Information Systems and Technologies (CISTI)
Period1/01/12 → …

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