ERP software for Small and Medium-sized Enterprises in Portugal: Exploratory Study of new KPIs

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)


ERP (Enterprise Resource Planning) systems fail because they are not implemented accordingly with a scalable and sustainable business approach. In today's European Union market landscape, business's are ran accordingly with new management techniques needing new KPIs (Key Performance Indicators) for fast and correct decisions on long term company top management visions. Such KPIs should be based on an orchestrated informational system from the shop floor to bottom line, decisions made on the fly and performance evaluated accordingly with customer satisfaction. ERP software packages are traditionally selected and implemented through methodologies based on Technology or Functional determinants evaluated by operational managers and key users. They are been chosen with the same approach such as a fixed asset, where Return On Investment is the main figure evaluated by high management. Adoption decisions made on Technology are obsolete in two years and those made on Functional domains collapse when mergers, acquisitions or new business units are added/superseded. In a few years firms own a monolithic informational data base. Both perspectives are right in their assessments; Technology advocates electronic business and use of advanced management tools such as Business Intelligence and B2B, Functional domains campaigner that FM (Financial Management) accounting values, SCM (Supply Chain Management) engineering figures and CRM (Customer Relationship Management) statistical information contribution. Both have their true and well organized version of company reality. So, why they don't succeed?. Because management reports miss critical KPIs that contribute to company sustainability; such as collaboration, scalability, flexibility, satisfaction, employee empowerment, work life balance, social responsibility, energy efficiency, etc. In this work it will be made a review on Portuguese Small and Medium-sized Enterprises that use ERP software packages assessing CEOs perception on using of ERP functionalities, tools or reports to allow then running their business accordingly with these new KPI's. As decision makers try to understand the organization overall performance, this work will address those ERPs that hold the three core domain business functions; FM, SCM and CRM. In this way it will measure if these software packages contribute to promote freedom for management and decision makers to focus on taking action over data instead of understanding merging data.
Original languageUnknown
Title of host publicationProceedings of the 4th European Conference on Information Management and Evaluation
EditorsNeto M Castro
Place of PublicationReading
PublisherAcademic Conferences
ISBN (Print)978-1-906638-72-6
Publication statusPublished - 1 Jan 2010
Event4th European Conference on Information Management and Evaluation - Universidade Nova de Lisboa, Lisboa, Portugal
Duration: 9 Sep 201010 Sep 2010


Conference4th European Conference on Information Management and Evaluation

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