ERP post-adoption: Value impact on firm performance - A survey study on Portuguese SMEs

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Citations (Scopus)

Abstract

Enterprise Resource Planning (ERP) systems and firms performance aspects are currently experiencing an increasing interest from both the academic and business communities. Based on the resource-based view (RBV) theory this paper develops a research model to measure and examine determinants of ERP value in regards to the impact on small and medium enterprise (SME) performance. The model gathers industry standards and literature of ERP, linking three determinants anchored on RBV to 'ERP value' (usage, collaboration and analytics capabilities), on which three hypotheses are postulated. Testing was conducted thought structural equation modeling as implemented in partial least squares (PLS) on a data set web surveyed across Portuguese firms. Our findings show that collaboration and analytics capabilities, together with usage, will contribute to 'ERP value'. This study contributes to the ERP literature, in particular how SMEs can exploit value from ERP. Unlike the typical focus on ERP adoption found in the literature, this study focuses on postadoption stage, linking the ascendants of system value to firm performance.

Original languageEnglish
Title of host publicationProceedings of the 7th Iberian Conference on Information Systems and Technologies, CISTI 2012
Publication statusPublished - 19 Nov 2012
Event7th Iberian Conference on Information Systems and Technologies, CISTI 2012 - Madrid, Spain
Duration: 20 Jun 201223 Jun 2012

Publication series

NameIberian Conference on Information Systems and Technologies, CISTI
ISSN (Print)2166-0727
ISSN (Electronic)2166-0735

Conference

Conference7th Iberian Conference on Information Systems and Technologies, CISTI 2012
CountrySpain
CityMadrid
Period20/06/1223/06/12

Keywords

  • ERP
  • firm performance
  • PLS
  • postadoption
  • resource-based view
  • SMEs
  • value

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    Ruivo, P., Oliveira, T., & Neto, M. (2012). ERP post-adoption: Value impact on firm performance - A survey study on Portuguese SMEs. In Proceedings of the 7th Iberian Conference on Information Systems and Technologies, CISTI 2012 [6263083] (Iberian Conference on Information Systems and Technologies, CISTI).