Enhancing networked enterprise management of knowledge and social interactions

This paper describes the research work being undertaken by the European Research Project, K-NET , and the expected results from the research. The paper presents the fundamental problem to be solved, which is how different services to manage social interactions in a networked enterprise can be used to enhance knowledge and knowledge management (KM). A solution is presented and the underlying concepts are described. The hypothesis presented involves making use of the context under, which knowledge is collectively generated and managed, so it can be used to enhance this knowledge for its further use within intra-enterprise collaboration. By extracting the context under which the knowledge is generated in a network (e.g. goals, teams, temporal and spatial aspects), it is possible to enrich it for more effective future use. In order to explore such hypothesis, the paper attempts to answer several problems: how to efficiently monitor/trace a process of generation/usage of knowledge in the network so that this knowledge can be re-used for future work; how to extract context from this process; and how to enrich the knowledge generated with extracted context to support knowledge sharing in future network activities.