The research reported in this paper relates six dimensions of nurses' emotional intelligence (EI) with two dimensions of their caring behaviours. One hundred and twenty nurses self-reported their EI, and three patients of each one described their caring behaviours. The main findings are: (a) nurses' EI explains a significant but low unique variance of caring behaviours; (b) self-encouragement and self-control against criticisms are the best predictors; (c) high empathy can have positive or negative impact on caring behaviours depending on the way it combines with other EI dimensions.
- emotional intelligence
- trait emotional
Rego, A., Godinho, L., McQueen, A., & Cunha, M. P. E. (2010). Emotional intelligence and caring behaviour in nursing. Service Industries Journal, 30(9), 1419-1437. https://doi.org/10.1080/02642060802621486