Differences in ERP Value between Iberian Manufacturing and Services SMEs

Pedro Ruivo, Jorge Rodrigues, Björn Johansson, Tiago Oliveira, Jorge Rebelo

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)
13 Downloads (Pure)


Enterprise Resource Planning (ERP) system literature reports little research on the specificities of an industry analysis. Based on a theoretical model we assess ERP Value between Manufacturing and Services industries in Small and Medium Enterprises (SMEs) across the Iberian region (Portugal and Spain). The empirical test was conducted through structural equation modeling, using data from 261 firms. Results show that Firm size, Analytics and Collaboration contribute to ERP Value in those industries, with Analytics being more important for the Services industry.

Publication series

NameProcedia Computer Science
ISSN (Print)1877-0509


ConferenceInternational Conference on ENTERprise Information Systems (CENTERIS) / ProjMAN - International Conference
on Project MANagement / HCist - International Conference on Health and Social Care Information Systems and
Technologies, CENTERIS / ProjMAN / HCist 2017, 8-10 November 2017, Barcelona, Spain
Abbreviated titleCENTERIS


  • Enterprise Resource Planning (ERP)
  • ERP use
  • ERP Value
  • Manufacturing
  • Resource-Based View
  • Services
  • SMEs
  • Technology-Organizational-Environment


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