@inproceedings{dd9f037dd0034055996e4780a17d869f,
title = "Diagnosis and TQM Strategies for Improving the Organizational Efficiency of a Consulting Company",
abstract = "Total Quality Management (TQM) is useful in both the industrial and service sectors. The purpose of this study was to increase profitability at a management consulting company by applying and improving internal operational excellence. This was accomplished using a case study. In order to overcome the problems, a prioritized plan of actions was developed by identifying the main sources of improvement. TQM strategies and the requirements of the ISO 9001: 2015 standard are followed. It was possible to observe some benefits on efficiency outcomes and small changes can provide to a company through large steps towards greater results. In a long-term perspective and considering that the performance and efficiency of the commercial has increased.",
keywords = "Business intelligence, ISO 9001:2015, Process approach, Quality tools, TQM",
author = "Eliana Pimenta and Carina Pimentel and Radu Godina and Azevedo, {Susana Garrido} and Matias, {Jo{\~a}o C. O.}",
note = "info:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04058%2F2020/PT# info:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F00667%2F2020/PT# Publisher Copyright: {\textcopyright} 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.; 31st International Conference on Flexible Automation and Intelligent Manufacturing, FAIM 2022 ; Conference date: 19-06-2022 Through 23-06-2022",
year = "2023",
month = feb,
day = "4",
doi = "10.1007/978-3-031-17629-6_51",
language = "English",
isbn = "978-3-031-17628-9",
volume = "2",
series = "Lecture Notes in Mechanical Engineering",
publisher = "Springer",
pages = "493--501",
editor = "Kyoung-Yun Kim and Jeremy Rickli and Leslie Monplaisir",
booktitle = "Flexible Automation and Intelligent Manufacturing: The Human-Data-Technology Nexus",
address = "Netherlands",
}