Original language | Unknown |
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Title of host publication | QUIS11 Moving Forward with Service Quality |
Pages | 535-544 |
Publication status | Published - 1 Jan 2009 |
Event | QUIS 11 – Services Conference - Duration: 1 Jan 2009 → … |
Conference
Conference | QUIS 11 – Services Conference |
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Period | 1/01/09 → … |