Development of a Service Capability Index

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageUnknown
Title of host publicationQUIS11 Moving Forward with Service Quality
Pages535-544
Publication statusPublished - 1 Jan 2009
EventQUIS 11 – Services Conference -
Duration: 1 Jan 2009 → …

Conference

ConferenceQUIS 11 – Services Conference
Period1/01/09 → …

Cite this

Puga-leal, R. S. A., & Pereira, Z. P. D. P. S. L. (2009). Development of a Service Capability Index. In QUIS11 Moving Forward with Service Quality (pp. 535-544)