Determinants of city mobile applications usage and success

Rita d'Orey Pape, Carlos J. Costa, Manuela Aparicio, Miguel de Castro Neto

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)


Smart cities are gaining popularity in local governments as urban regions evolve. The new city paradigm places the citizen at the center of an organic, efficient, interconnected structure. Information and communication technology (ICT) facilitates this change and citizen engagement, and city services
and apps are one conduit. This study aims to identify the key variables of city mobile app uptake and performance. We present a study paradigm that was empirically tested in a European city, using an online poll to elicit public feedback on city apps. The results show that perceived usefulness and simplicity of use are significant to city app uptake. These apps also have some net benefits. This study contributes to a new model of city app adoption and supports implementation and development.
Original languageEnglish
Title of host publicationProceedings of International Conference on Information Technology and Applications
Subtitle of host publicationICITA 2022
EditorsSajid Anwar, Álvaro Rocha, Abrar Ullah, Maria José Sousa
Place of PublicationSingapore
PublisherSpringer Singapore
Number of pages9
ISBN (Electronic)978-981-19-9331-2
ISBN (Print)978-981-19-9330-5
Publication statusPublished - 2023
EventThe 16th International Conference on Information Technology and Applications (ICITA 2022) - Hybrid (online and Face-to-Face, Lisbon, Portugal
Duration: 20 Oct 202222 Oct 2022
Conference number: 16

Publication series

NameLecture Notes in Networks and Systems
PublisherSpringer Singapore
ISSN (Print)2367-3370
ISSN (Electronic)2367-3389


ConferenceThe 16th International Conference on Information Technology and Applications (ICITA 2022)
Abbreviated titleICITA 2022
Internet address


  • smart cities
  • technology adoption
  • innovation
  • citizen engagement
  • gamification
  • mobile apps
  • e-government


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