Design thinking: The new mindset for competitive intelligence? Impacts on the competitive intelligence model

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Competitive Intelligence (CI) is becoming of essence due to the need for improving firm performance in an increasingly volatile, uncertain, complex and ambiguous (V.U.C.A.) world. The CI model, however, has not evolved to address evolving intelligence needs, highlighting an opportunity for further research on how to fit for purpose the CI process itself. This study found that Design Thinking (DT) mindset and process has potential for the application to the CI model, improving efficiency both on the overall process, at each stage and in CI. This paper focus on researching the CI process and recognizing its main pitfalls, explaining how DT can help fix or improve on these, and propose a new process which incorporates the aforementioned results. The final part of the study analyses the implications for both CI practitioners and the CI discipline, while pointing to future research with the aim of validating this suggested framework.

Original languageEnglish
Title of host publicationAtas da Conferencia da Associacao Portuguesa de Sistemas de Informacao 2019
Subtitle of host publicationCapsi 2019
Number of pages20
Publication statusPublished - 1 Oct 2019
Event19.a Conferencia da Associacao Portuguesa de Sistemas de Informacao, CAPSI 2019 - 19th Conference of the Portuguese Association for Information Systems, CAPSI 2019 - Lisboa, Portugal
Duration: 11 Oct 201912 Oct 2019

Publication series

NameAtas da Conferencia da Associacao Portuguesa de Sistemas de Informacao

Conference

Conference19.a Conferencia da Associacao Portuguesa de Sistemas de Informacao, CAPSI 2019 - 19th Conference of the Portuguese Association for Information Systems, CAPSI 2019
CountryPortugal
CityLisboa
Period11/10/1912/10/19

Keywords

  • Competitive Intelligence Process
  • Design Thinking Application
  • Firm Performance

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