Definition and Validation of Complexity Metrics for ITSM Process Models

DI Group Author; Fernando Manuel Pereira da Costa Brito E Abreu

doi:10.1109/QUATIC.2010.13

Definition and Validation of Complexity Metrics for ITSM Process Models

DI Group Author, Fernando Manuel Pereira da Costa Brito E Abreu

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	Unknown
Title of host publication	QUATIC
Publisher	IEEE Computer Society
Pages	79-88
ISBN (Print)	978-1-4244-8539-0
DOIs	https://doi.org/10.1109/QUATIC.2010.13
Publication status	Published - 1 Jan 2010
Event	Quality of Information and Communications Technology (QUATIC) - Duration: 1 Jan 2010 → …

Conference

Conference	Quality of Information and Communications Technology (QUATIC)
Period	1/01/10 → …

Access to Document

10.1109/QUATIC.2010.13

Cite this

@inproceedings{638a9cb945bf4a0794327fe6c85f34ea,

title = "Definition and Validation of Complexity Metrics for ITSM Process Models",

author = "\{DI Group Author\} and Abreu, \{Fernando Manuel Pereira da Costa Brito E\}",

note = "URL=\{http://dx.doi.org/10.1109/QUATIC.2010.13\}; Quality of Information and Communications Technology (QUATIC) ; Conference date: 01-01-2010",

year = "2010",

month = jan,

day = "1",

doi = "10.1109/QUATIC.2010.13",

language = "Unknown",

isbn = "978-1-4244-8539-0",

pages = "79--88",

booktitle = "QUATIC",

publisher = "IEEE Computer Society",

address = "United States",

}

TY - GEN

T1 - Definition and Validation of Complexity Metrics for ITSM Process Models

AU - DI Group Author

AU - Abreu, Fernando Manuel Pereira da Costa Brito E

N1 - URL={http://dx.doi.org/10.1109/QUATIC.2010.13}

PY - 2010/1/1

Y1 - 2010/1/1

U2 - 10.1109/QUATIC.2010.13

DO - 10.1109/QUATIC.2010.13

M3 - Conference contribution

SN - 978-1-4244-8539-0

SP - 79

EP - 88

BT - QUATIC

PB - IEEE Computer Society

T2 - Quality of Information and Communications Technology (QUATIC)

Y2 - 1 January 2010

ER -