@inproceedings{a4372e23a6fb47a6b58a906c9e56337c,
title = "Decision methodology for maintenance KPI selection: Based on ELECTRE I",
abstract = "Measure the performance of maintenance service and the influence of implemented practices in maintenance activities is essential to the success of companies. Maintenance managers deal with the complex tasks of find out the best maintenance performance indicators which can help them in achieve goals. In this chapter a new approach is introduced for maintenance Key Performance Indicators (KPIs) selection using the original ELECTRE I, which is a Multi Criteria Decision Making method. This chapter describes the methodology of the decision model and a case study to exemplify its use is presented. The proposed methodology determines a ranking of possible alternatives after its evaluations according important criteria. The proposed methodology that involves decision maker{\textquoteright}s preference information makes the decision process more explicit, rational and efficient. Light to the results, this chapter proves that the new methodology is an effective tool to assist maintenance managers in accurate KPIs selection tasks in line with maintenance objectives and strategies.",
keywords = "ELECTRE, KPI, Maintenance, MCDM, Multi criteria decision making, SRF",
author = "Gon{\c c}alves, {C{\'e}sar Duarte Freitas} and Dias, {Jos{\'e} Ant{\'o}nio Mendon{\c c}a} and Cruz-Machado, {Virg{\'i}lio Ant{\'o}nio}",
note = "sem pdf.; 8th International Conference on Management Science and Engineering Management, ICMSEM 2014 ; Conference date: 25-07-2014 Through 27-07-2014",
year = "2014",
doi = "10.1007/978-3-642-55122-2_87",
language = "English",
isbn = "978-3-642-55121-5",
volume = "281",
series = "Advances in Intelligent Systems and Computing",
publisher = "Springer-Verlag",
pages = "1001--1012",
booktitle = "Proceedings of the 8th International Conference on Management Science and Engineering Management - Focused on Computing and Engineering Management",
}