Data and text mining from online reviews: An automatic literature analysis

Sérgio Moro, Paulo Rita

Research output: Contribution to journalReview articlepeer-review

Abstract

This paper reports on a thorough analysis of the scientific literature using data and text mining to uncover knowledge from online reviews due to their importance as user-generated content. In this context, more than 12,000 papers were extracted from publications indexed in the Scopus database within the last 15 years. Regarding the type of data, most previous studies focused on qualitative textual data to perform their analysis, with fewer looking for quantitative scores and/or characterizing reviewer profiles. In terms of application domains, information management and technology, e-commerce, and tourism stand out. It is also clear that other areas of potentially valuable applications should be addressed in future research, such as arts and education, as well as more interdisciplinary approaches, namely in the spectrum of the social sciences. This article is categorized under: Algorithmic Development > Text Mining Application Areas > Business and Industry.

Original languageEnglish
Article numbere1448
JournalWiley Interdisciplinary Reviews: Data Mining and Knowledge Discovery
Early online date20 Jan 2022
DOIs
Publication statusPublished - 1 Apr 2022

Keywords

  • consumer feedback
  • data and text mining
  • online reviews
  • users' opinions

Fingerprint

Dive into the research topics of 'Data and text mining from online reviews: An automatic literature analysis'. Together they form a unique fingerprint.

Cite this