@inproceedings{5487992069764295b8fed7b26c70f854,
title = "Customer's perceptions in a cultural activity: the case of a municipal theatre",
author = "Puga-leal, {Rog{\'e}rio Salema Ara{\'u}jo} and Pereira, {Zulema Paula do Perp{\'e}tuo Socorro Lopes}",
year = "2011",
month = jan,
day = "1",
language = "Unknown",
isbn = "978-0-578-08457-2",
pages = "748--757",
booktitle = "Proceedings of QUIS12 – The 12th International Research Symposium on Service Excellence in Management",
note = "QUIS12 – The 12th International Research Symposium on Service Excellence in Management ; Conference date: 01-01-2011",
}