Critical Success Factors of TQM for Sustainability in Higher Education Institutions: A Theoretical Contribution

Teresa Nogueiro, Margarida Saraiva, António Ramos Pires

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Total quality management (TQM) is a management approach that was initially used by the industry, but that over time has been adapted to other types of institutions, including higher education institutions (HEI). Currently, the topic of TQM associated with HEIs and higher education is certainly no longer a novelty. However, considering the competitiveness of these institutions for the best students, best researchers, and best means, the sustainability of these institutions has become almost a requirement. This chapter intends to analyze the critical success factors (CSF) in the implementation of total quality management and the critical success factors for sustainability in HEI as a way of contributing to a theoretical reflection on the sustainability of higher education. This work was based on the 11 CSFs for the implementation of TQM, following the studies of Bayraktar et al. (Total Quality Management 19:551–574, 2008), corroborated/validated by Nadim and Al-Hinai (International Journal of Applied Sciences and Management 1:147–156, 2016), in HEI: leadership, vision, measurement and evaluation, process control and improvement, program design and resources, quality system improvement, employee involvement, recognition and reward, education and training, student focus, and other stakeholders’ focus. After identifying the keywords or phrases of the CSFs in TQM implementation, we identified many other aligned CSFs for a better understanding of the critical success factors for sustainability implementation in HEIs.

Original languageEnglish
Title of host publicationQuality Innovation and Sustainability
Subtitle of host publication3rd ICQIS, Aveiro University, Portugal, May 3-4, 2022
EditorsJoão Carlos de Oliveira Matias, Carina Maria Oliveira Pimentel, João Carlos Gonçalves dos Reis, Joana Maria Costa Martins das Dores, Gilberto Santos
Place of PublicationCham
PublisherSpringer
Pages87-102
Number of pages16
ISBN (Electronic)978-3-031-12914-8
ISBN (Print)978-3-031-12913-1
DOIs
Publication statusPublished - 17 Jan 2023
Event3rd International Conference on Quality Innovation and Sustainability, ICQIS 2022 - Aveiro, Portugal
Duration: 3 May 20224 May 2022

Publication series

NameSpringer Proceedings in Business and Economics
PublisherSpringer
ISSN (Print)2198-7246
ISSN (Electronic)2198-7254

Conference

Conference3rd International Conference on Quality Innovation and Sustainability, ICQIS 2022
Country/TerritoryPortugal
CityAveiro
Period3/05/224/05/22

Keywords

  • Critical success factors (CSF)
  • Higher education institutions (HEIs)
  • Sustainability
  • Total quality management (TQM)

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