Creating Meaningful Intelligence for Decision-Making by Modelling Complexities of Human Influence: Review and Position

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Abstract

Strategic decision-making still struggles to cope with the interference of people in its proposed plans, creating a gap between idealised and real-world versions. Even when the existence of humans is considered, models and abstractions tend to be simplistic and lacking in complex human traits (e. g. creativity, sentiment). We analyse the current scientific landscape in the dimensions that overlap in the field of strategic decision making and posit that to provide means to a more informed and robust decision-making, humans should not only be seen as elements that need to accept and adopt decisions, but also as actors that affect their outcomes. Humans should be understood as central pieces and the strategic decision-making process should thus consider their importance both in techniques that foster co-creation, and also in developing dynamic models that demonstrate their influence and impact. In this article, we describe this problem-space and outline an approach integrating Decision Intelligence, Enterprise Architecture, Design Thinking, and architectural principles to achieve a human-centric, adaptive strategic design. We also discuss the influence of information presentation and visuals for meaningful participation in strategic decision-making processes.

Original languageEnglish
Title of host publicationTechnological Innovation for Digitalization and Virtualization
Subtitle of host publication13th IFIP WG 5.5/SOCOLNET Doctoral Conference on Computing, Electrical and Industrial Systems, DoCEIS 2022, Caparica, Portugal, June 29 – July 1, 2022, Proceedings
EditorsLuís M. Camarinha-Matos
Place of PublicationCham
PublisherSpringer
Pages35-49
Number of pages15
ISBN (Electronic)978-3-031-07520-9
ISBN (Print)978-303107519-3
DOIs
Publication statusPublished - 21 Jun 2022
Event13th Advanced Doctoral Conference on Computing, Electrical, and Industrial Systems, DoCEIS 2022 - Caparica, Portugal
Duration: 29 Jun 20221 Jul 2022

Publication series

NameIFIP Advances in Information and Communication Technology
PublisherSpringer
Volume649
ISSN (Print)1868-4238
ISSN (Electronic)1868-422X

Conference

Conference13th Advanced Doctoral Conference on Computing, Electrical, and Industrial Systems, DoCEIS 2022
Country/TerritoryPortugal
CityCaparica
Period29/06/221/07/22

Keywords

  • Decision intelligence
  • Design thinking
  • Digital twins
  • Enterprise architecture
  • Human-in-the-loop
  • Strategic decision-making

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