Creating Awareness of Emergency Departments Healthcare Values Using a Serious Game

The world in which medicine and healthcare institutions are managed is rapidly changing in complex and unpredictable ways. In periods of rapid change, highly adaptive organizations have competitive advantage. Therefore, training a modern, adaptive and high performing team is one of the keys to success. There is a growing body of evidence that Game-Based Learning can be highly successful in driving business results, and a variety of drivers are making it harder and harder to ignore as a candidate medium where deep and immersive learning needs to be delivered as is the case of healthcare management. In this paper we describe the Serious Game ImPROVE for training medical workers on the impacts of patient care quality and costs of different configurations of Emergency Department (ED) business processes.