Contributos para a avaliação da capacidade de processo em serviços

Translated title of the contribution: Contributions for the evaluation of process capability in services

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Translated title of the contribution	Contributions for the evaluation of process capability in services
Original language	Portuguese
Article number	2
Pages (from-to)	6-11
Journal	qualidade
Issue number	2
Publication status	Published - 2015

Cite this

@article{ba900d93901d4c2cb3da14035314277f,

title = "Contributos para a avalia{\c c}{\~a}o da capacidade de processo em servi{\c c}os",

author = "Rog{\'e}rio Puga-Leal and Requeijo, {Jos{\'e} Fernando Gomes} and Matos, {Ana Sofia}",

note = "sem pdf.",

year = "2015",

language = "Portuguese",

pages = "6--11",

journal = "qualidade",

issn = "0870-6743",

number = "2",

}