Continuance Intention of Mobile Payment: TTF Model with Trust in an African Context

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Abstract

The use of mobile payment (m-payment) is growing exponentially in developing countries. A small number of investigations have been undertaken on what makes people continue to use m-payment in an African context. We combine the task technology fit (TTF) model, expectation-confirmation model (ECM), and trust dimension to explain the influence of continuance use of m-payment. We collected 384 valid questionnaire responses from Mozambique. The results show that the relevant constructs to explain continuance intention are use, individual performance, overall trust, and the moderation role of satisfaction.
Original languageEnglish
JournalInformation Systems Frontiers
DOIs
Publication statusE-pub ahead of print - 5 Mar 2022

Keywords

  • Mobile payment
  • Continuance intention
  • Task technology fit model
  • Expectation-confrmation model
  • Trust
  • African context

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