Collective Emotions Supervision in the Product-Servicing Networks

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

The GloNet network is an agile virtual enterprise environment for networks of SMEs involved in highly customized and service-enhanced products through end-to-end collaboration with customers and local suppliers (co-creation) in the solar park construction sector. A challenge that arises in this network is the effective management of the interactions among participating organizations and their customers. Some participants' problems, that are not solvable with the working hard procedures of the project execution, might arise leading to some potential tension. Most of the times this tension is a result of soft "emotional" issues experienced in the collaboration "environment". Considering these challenges and having in mind enhancing the quality of the interactions between the involved participating organizations, this paper describes a scenario for supervising collective emotions in the GloNet network context.
Original languageUnknown
Title of host publicationIFIP Advances in Information and Communications Technology
Pages33-42
Volume394
ISBN (Electronic)978-3-642-37291-9
DOIs
Publication statusPublished - 1 Jan 2013
EventDoCEIS 2013: 4th IFIP WG 5.5/SOCOLNET Doctoral Conference on Computing, Electrical and Industrial Systems -
Duration: 1 Jan 2013 → …

Conference

ConferenceDoCEIS 2013: 4th IFIP WG 5.5/SOCOLNET Doctoral Conference on Computing, Electrical and Industrial Systems
Period1/01/13 → …

Cite this

Camarinha-matos, L. M., & DEE Group Author (2013). Collective Emotions Supervision in the Product-Servicing Networks. In IFIP Advances in Information and Communications Technology (Vol. 394, pp. 33-42) https://doi.org/10.1007/978-3-642-37291-9_4