Collaborative Business Services Provision

Luís Manuel Camarinha-matos; DEE Group Author

Collaborative Business Services Provision

Luís Manuel Camarinha-matos, DEE Group Author

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

The association of services to manufactured products, leading to service-enhanced products, is an importantmechanism for value creation and differentiation. This is particularly relevant in the case of complex, highlycustomized and long-life products. Suitable servicing in this context typically requires the collaborationamong multiple stakeholders. Furthermore, the involvement of the customer is not limited to serviceconsumption but rather includes contributions to new services design and configuration. As such, this papercontributes to the clarification of concepts and definition of a framework for collaborative business servicesdesign (co-creation) and delivery. Application examples are illustrated for the solar energy sector.

Original language	Unknown
Title of host publication	Proceedings of 15th International Conference on Enterprise Information Systems (ICEIS’13)
Pages	382-392
Publication status	Published - 1 Jan 2013
Event	ICEIS’13: 15th International Conference on Enterprise Information Systems - Duration: 1 Jan 2013 → …

Conference

Conference	ICEIS’13: 15th International Conference on Enterprise Information Systems
Period	1/01/13 → …

Cite this

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title = "Collaborative Business Services Provision",

abstract = "The association of services to manufactured products, leading to service-enhanced products, is an importantmechanism for value creation and differentiation. This is particularly relevant in the case of complex, highlycustomized and long-life products. Suitable servicing in this context typically requires the collaborationamong multiple stakeholders. Furthermore, the involvement of the customer is not limited to serviceconsumption but rather includes contributions to new services design and configuration. As such, this papercontributes to the clarification of concepts and definition of a framework for collaborative business servicesdesign (co-creation) and delivery. Application examples are illustrated for the solar energy sector.",

keywords = "service-enhanced products, business services, Collaborative networks",

author = "Camarinha-matos, \{Lu{\'i}s Manuel\} and \{DEE Group Author\}",

year = "2013",

month = jan,

day = "1",

language = "Unknown",

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pages = "382--392",

booktitle = "Proceedings of 15th International Conference on Enterprise Information Systems (ICEIS{\textquoteright}13)",

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AU - DEE Group Author

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N2 - The association of services to manufactured products, leading to service-enhanced products, is an importantmechanism for value creation and differentiation. This is particularly relevant in the case of complex, highlycustomized and long-life products. Suitable servicing in this context typically requires the collaborationamong multiple stakeholders. Furthermore, the involvement of the customer is not limited to serviceconsumption but rather includes contributions to new services design and configuration. As such, this papercontributes to the clarification of concepts and definition of a framework for collaborative business servicesdesign (co-creation) and delivery. Application examples are illustrated for the solar energy sector.

AB - The association of services to manufactured products, leading to service-enhanced products, is an importantmechanism for value creation and differentiation. This is particularly relevant in the case of complex, highlycustomized and long-life products. Suitable servicing in this context typically requires the collaborationamong multiple stakeholders. Furthermore, the involvement of the customer is not limited to serviceconsumption but rather includes contributions to new services design and configuration. As such, this papercontributes to the clarification of concepts and definition of a framework for collaborative business servicesdesign (co-creation) and delivery. Application examples are illustrated for the solar energy sector.

KW - service-enhanced products

KW - business services

KW - Collaborative networks

M3 - Conference contribution

SN - NA

SP - 382

EP - 392

BT - Proceedings of 15th International Conference on Enterprise Information Systems (ICEIS’13)

T2 - ICEIS’13: 15th International Conference on Enterprise Information Systems

Y2 - 1 January 2013

ER -