The association of services to manufactured products, leading to service-enhanced products, is an importantmechanism for value creation and differentiation. This is particularly relevant in the case of complex, highlycustomized and long-life products. Suitable servicing in this context typically requires the collaborationamong multiple stakeholders. Furthermore, the involvement of the customer is not limited to serviceconsumption but rather includes contributions to new services design and configuration. As such, this papercontributes to the clarification of concepts and definition of a framework for collaborative business servicesdesign (co-creation) and delivery. Application examples are illustrated for the solar energy sector.
|Title of host publication||Proceedings of 15th International Conference on Enterprise Information Systems (ICEIS’13)|
|Publication status||Published - 1 Jan 2013|
|Event||ICEIS’13: 15th International Conference on Enterprise Information Systems - |
Duration: 1 Jan 2013 → …
|Conference||ICEIS’13: 15th International Conference on Enterprise Information Systems|
|Period||1/01/13 → …|