Classification of supply chain practices according to customer values in automotive industry

Meysam Maleki, I. Liiv, E. Shevtshenko, V. Cruz-Machado

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

Supply chain spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption aiming to contribute to the end customer. In the current research data about six customer values namely quality, time, cost, customization, know-how, and respect environment is collected in automotive industry through a trade-off based questionnaire in order to identify customers preferences in this specific industry. Thereaftercustomer value data is discussed and analyzed using Bayesian network.Finally, supply chain practices which are contrubuting to those values are classified into two major groups as manufacturing and logistics practices. Supply chain decision makers can benefit from the outcome of this research to find out variety of practices that they can implement to improve the performance of their supply chain based on what is expected by consumers.

Original languageEnglish
Title of host publicationProceedings of the International Conference of DAAAM Baltic
PublisherDAAAM International
Pages542-547
Number of pages6
ISBN (Electronic)9789949232659
Publication statusPublished - 2012
Event8th International DAAAM Baltic Conference: Industrial Engineering - Tallinn, Estonia
Duration: 19 Apr 201221 Apr 2012

Conference

Conference8th International DAAAM Baltic Conference: Industrial Engineering
CountryEstonia
CityTallinn
Period19/04/1221/04/12

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Keywords

  • Automotive industry
  • Customer value
  • Supply chain

Cite this

Maleki, M., Liiv, I., Shevtshenko, E., & Cruz-Machado, V. (2012). Classification of supply chain practices according to customer values in automotive industry. In Proceedings of the International Conference of DAAAM Baltic (pp. 542-547). DAAAM International.