Assessing the relationship between bpm maturity and the success of organizations

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

For the past decades, organizations have been investing heavily in BPM projects in the hope of improving their competitive advantage in an increasingly complex environment. However, although it is believed that the higher the level of BPM maturity the greater the success of the organization, experience shows that this relationship is not always possible to prove. The purpose of this study is to help clarify the relationship between the level of BPM maturity and the success of an organization. This was done through the implementation of a case study-based research within a global company, focusing on the shared services organization. An analysis of the existing BPM maturity models and its level of coverage of BPM core areas was conducted to select the most suitable BPM maturity model to conduct the assessment of the current BPM maturity level. It was also established a framework to characterize the success of an organization. These two inputs, along with information gathered to understand implemented process improvements, were the basis for conducting the research. Results show a successful organization, with a high maturity level according to the BPM OMG maturity model, that has been investing in continually improving its processes with a strong focus on digital transformation. The identified benefits from a high level of BPM maturity, namely improved productivity, cost reduction, error & risk prevention, higher agility, employee upskilling and knowledge retention, were shown to have a positive influence in the majority of the dimensions used to characterize the success of the organization.

Original languageEnglish
Title of host publicationApplied Informatics and Cybernetics in Intelligent Systems
Subtitle of host publicationProceedings of the 9th Computer Science On-line Conference, CSOC 2020
EditorsRadek Silhavy
PublisherSpringer
Pages108-126
Number of pages19
ISBN (Print)9783030519735
DOIs
Publication statusPublished - 20 Aug 2020
Event9th Computer Science On-line Conference, CSOC 2020 - Zlin, Czech Republic
Duration: 15 Jul 202015 Jul 2020

Publication series

NameAdvances in Intelligent Systems and Computing
Volume1226 AISC
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365

Conference

Conference9th Computer Science On-line Conference, CSOC 2020
CountryCzech Republic
CityZlin
Period15/07/2015/07/20

Keywords

  • Business process management maturity
  • Shared services
  • Success of organizations

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