Abstract
Prompted by an emissions crisis of epic proportion, this study focused on Volkswagen’s early performances of apologia in strategic online venues including the company’s web portals and social media. VW’s responses across multiple venues for multiple audiences reveal strategies for structuring places for argument to happen or not. We develop an account of polylogical disagreement management by reformulating classic notions of apologia and stasis to explain VWs performance of crisis management under the conditions of networked society.
| Original language | English |
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| Title of host publication | Argumentation and Inference |
| Subtitle of host publication | Proceedings of the 2nd European Conference on Argumentation, Fribourg 2017 |
| Editors | Steve Oswald, Didier Maillat |
| Place of Publication | London |
| Publisher | College Publications |
| Chapter | 40 |
| Pages | 561-579 |
| Number of pages | 18 |
| Volume | 2 |
| ISBN (Print) | 978-1-84890-284-8 |
| Publication status | Published - 2018 |
| Event | 2nd European Conference on Argumentation:: Argumentation and Inference - University of Fribourg, Fribourg, Switzerland Duration: 20 Jun 2017 → 23 Jun 2017 Conference number: 2nd http://ecargument.org/?page_id=730 |
Publication series
| Name | Studies in Logic and Argumentation |
|---|---|
| Publisher | College Publications |
| Volume | 77 |
Conference
| Conference | 2nd European Conference on Argumentation: |
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| Country/Territory | Switzerland |
| City | Fribourg |
| Period | 20/06/17 → 23/06/17 |
| Internet address |
Keywords
- Apologia
- Crisis communication
- Agreement management
- Polylogue
- Social media
- Stasis theory