An online focus group approach to e-Government acceptance and use

Soraia Nunes, José Martins, Frederico Branco, Mijail Naranjo-Zolotov

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The emergence and widespread use of Information and Communication Technologies enabled government agencies to develop their capacity for citizens interaction, hence providing better public services. These electronic services, typically known as e-Government, have been undergoing significant development over the last few years. Information technologies have become one of the central elements in electronic governance today, and probably they will outstand in the future too. Despite the clear advantages inherent in e-Government services usage, the interaction rate between citizens and governments is still low and considered to be unsatisfactory. In order to understand which determinants may influence and trigger the adoption of e-Government services by civil society, a research methodology consisting of a theory-based qualitative validation, has been defined. This validation is performed by an Online Focus Group, where several experts were involved with the goal of reaching a set of remarkable considerations about potential determinants that can influence the use of e-Government services.

Original languageEnglish
Title of host publicationTrends and Advances in Information Systems and Technologies
PublisherSpringer Verlag
Pages449-456
Number of pages8
Volume745
ISBN (Print)9783319777023
DOIs
Publication statusPublished - 1 Jan 2018
Event6th World Conference on Information Systems and Technologies, WorldCIST 2018 - Naples, Italy
Duration: 27 Mar 201829 Mar 2018

Publication series

NameAdvances in Intelligent Systems and Computing
Volume745
ISSN (Print)2194-5357

Conference

Conference6th World Conference on Information Systems and Technologies, WorldCIST 2018
CountryItaly
CityNaples
Period27/03/1829/03/18

Keywords

  • e-Government
  • IT adoption
  • Online Focus Group
  • Transactional web platforms

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  • Cite this

    Nunes, S., Martins, J., Branco, F., & Naranjo-Zolotov, M. (2018). An online focus group approach to e-Government acceptance and use. In Trends and Advances in Information Systems and Technologies (Vol. 745, pp. 449-456). (Advances in Intelligent Systems and Computing; Vol. 745). Springer Verlag. https://doi.org/10.1007/978-3-319-77703-0_44