TY - GEN
T1 - An online focus group approach to e-Government acceptance and use
AU - Nunes, Soraia
AU - Martins, José
AU - Branco, Frederico
AU - Naranjo-Zolotov, Mijail
N1 - Nunes, S., Martins, J., Branco, F., & Naranjo-Zolotov, M. (2018). An online focus group approach to e-Government acceptance and use. In Trends and Advances in Information Systems and Technologies (Vol. 745, pp. 449-456). (Advances in Intelligent Systems and Computing; Vol. 745). Springer Verlag. DOI: 10.1007/978-3-319-77703-0_44
PY - 2018/1/1
Y1 - 2018/1/1
N2 - The emergence and widespread use of Information and Communication Technologies enabled government agencies to develop their capacity for citizens interaction, hence providing better public services. These electronic services, typically known as e-Government, have been undergoing significant development over the last few years. Information technologies have become one of the central elements in electronic governance today, and probably they will outstand in the future too. Despite the clear advantages inherent in e-Government services usage, the interaction rate between citizens and governments is still low and considered to be unsatisfactory. In order to understand which determinants may influence and trigger the adoption of e-Government services by civil society, a research methodology consisting of a theory-based qualitative validation, has been defined. This validation is performed by an Online Focus Group, where several experts were involved with the goal of reaching a set of remarkable considerations about potential determinants that can influence the use of e-Government services.
AB - The emergence and widespread use of Information and Communication Technologies enabled government agencies to develop their capacity for citizens interaction, hence providing better public services. These electronic services, typically known as e-Government, have been undergoing significant development over the last few years. Information technologies have become one of the central elements in electronic governance today, and probably they will outstand in the future too. Despite the clear advantages inherent in e-Government services usage, the interaction rate between citizens and governments is still low and considered to be unsatisfactory. In order to understand which determinants may influence and trigger the adoption of e-Government services by civil society, a research methodology consisting of a theory-based qualitative validation, has been defined. This validation is performed by an Online Focus Group, where several experts were involved with the goal of reaching a set of remarkable considerations about potential determinants that can influence the use of e-Government services.
KW - e-Government
KW - IT adoption
KW - Online Focus Group
KW - Transactional web platforms
UR - http://www.scopus.com/inward/record.url?scp=85045135209&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-77703-0_44
DO - 10.1007/978-3-319-77703-0_44
M3 - Conference contribution
AN - SCOPUS:85045135209
SN - 9783319777023
VL - 745
T3 - Advances in Intelligent Systems and Computing
SP - 449
EP - 456
BT - Trends and Advances in Information Systems and Technologies
PB - Springer Verlag
T2 - 6th World Conference on Information Systems and Technologies, WorldCIST 2018
Y2 - 27 March 2018 through 29 March 2018
ER -