An Integrated Approach Using Robotic Process Automation and Artificial Intelligence as Disruptive Technology for Digital Transformation

Anderson Araújo, Henrique s. Mamede, Vítor Filipe, Vitor Santos

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Digital transformation is a phenomenon arising from social, behavioral and habitual changes due to global economic and technological development. Its main characteristic is adopting disruptive digital technologies by organizations to transform their capabilities, structures, processes and business model components. One of the disruptive digital technologies used in organizations’ digital transformation process is Robotic Process Automation. However, the use of Robotic Process Automation is limited by several constraints that affect its reliability and increase the cost. Artificial Intelligence techniques can improve some of these constraints. The use of Robotic Process Automation combined with Artificial Intelligence capabilities is called Hyperautomation. However, there is a lack of solutions that successfully integrate both technologies in the context of digital transformation. This work proposes an integrated approach using Robotic Process Automation and Artificial Intelligence as disruptive Hyperautomation technology for digital transformation.
Original languageEnglish
Title of host publicationInformation Systems
Subtitle of host publication19th European, Mediterranean, and Middle Eastern Conference, EMCIS 2022 Virtual Event, December 21–22, 2022 Proceedings
EditorsMaria Papadaki, Paulo Rupino da Cunha, Marinos Themistocleous, Klitos Christodoulou
PublisherSpringer Nature
Chapter32
Pages438-450
Number of pages13
ISBN (Electronic)978-3-031-30694-5
ISBN (Print)978-3-031-30693-8
DOIs
Publication statusPublished - 20 Apr 2023
Event19th European, Mediterranean, and Middle Eastern Conference, Virtual Event, December 21–22, 2022 - Virtual
Duration: 21 Dec 202222 Dec 2023
Conference number: 19

Publication series

NameLecture Notes in Business Information Processing
Volume464
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356

Conference

Conference19th European, Mediterranean, and Middle Eastern Conference, Virtual Event, December 21–22, 2022
Abbreviated titleEMCIS 2022
Period21/12/2222/12/23

Keywords

  • Robotic Process Automation
  • Artificial Intelligence
  • Digital Transformation
  • Hyperautomation

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