An Integrated Approach Using Robotic Process Automation and Artificial Intelligence as Disruptive Technology for Digital Transformation

Anderson Araújo; Henrique s. Mamede; Vítor Filipe; Vitor Santos

doi:10.1007/978-3-031-30694-5_32

An Integrated Approach Using Robotic Process Automation and Artificial Intelligence as Disruptive Technology for Digital Transformation

Anderson Araújo, Henrique s. Mamede, Vítor Filipe, Vitor Santos

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Abstract

Digital transformation is a phenomenon arising from social, behavioral and habitual changes due to global economic and technological development. Its main characteristic is adopting disruptive digital technologies by organizations to transform their capabilities, structures, processes and business model components. One of the disruptive digital technologies used in organizations’ digital transformation process is Robotic Process Automation. However, the use of Robotic Process Automation is limited by several constraints that affect its reliability and increase the cost. Artificial Intelligence techniques can improve some of these constraints. The use of Robotic Process Automation combined with Artificial Intelligence capabilities is called Hyperautomation. However, there is a lack of solutions that successfully integrate both technologies in the context of digital transformation. This work proposes an integrated approach using Robotic Process Automation and Artificial Intelligence as disruptive Hyperautomation technology for digital transformation.

Original language	English
Title of host publication	Information Systems
Subtitle of host publication	19th European, Mediterranean, and Middle Eastern Conference, EMCIS 2022 Virtual Event, December 21–22, 2022 Proceedings
Editors	Maria Papadaki, Paulo Rupino da Cunha, Marinos Themistocleous, Klitos Christodoulou
Publisher	Springer Nature
Chapter	32
Pages	438-450
Number of pages	13
ISBN (Electronic)	978-3-031-30694-5
ISBN (Print)	978-3-031-30693-8
DOIs	https://doi.org/10.1007/978-3-031-30694-5_32
Publication status	Published - 20 Apr 2023
Event	19th European, Mediterranean, and Middle Eastern Conference, Virtual Event, December 21–22, 2022 - Virtual Duration: 21 Dec 2022 → 22 Dec 2023 Conference number: 19

Publication series

Name	Lecture Notes in Business Information Processing
Volume	464
ISSN (Print)	1865-1348
ISSN (Electronic)	1865-1356

Conference

Conference	19th European, Mediterranean, and Middle Eastern Conference, Virtual Event, December 21–22, 2022
Abbreviated title	EMCIS 2022
Period	21/12/22 → 22/12/23

Keywords

Robotic Process Automation
Artificial Intelligence
Digital Transformation
Hyperautomation

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-3-031-30694-5_32

Integrated_Approach_Robotic_Process_Automation_AI_Disruptive_Technology_Digital_TransformationAccepted author manuscript, 607 KBLicence: CC BY-NC

https://link.springer.com/10.1007/978-3-031-30694-5_32

Cite this

Araújo, A., Mamede, H. S., Filipe, V., & Santos, V. (2023). An Integrated Approach Using Robotic Process Automation and Artificial Intelligence as Disruptive Technology for Digital Transformation. In M. Papadaki, P. R. D. Cunha, M. Themistocleous, & K. Christodoulou (Eds.), Information Systems: 19th European, Mediterranean, and Middle Eastern Conference, EMCIS 2022 Virtual Event, December 21–22, 2022 Proceedings (pp. 438-450). (Lecture Notes in Business Information Processing; Vol. 464). Springer Nature. https://doi.org/10.1007/978-3-031-30694-5_32

Araújo, Anderson ; Mamede, Henrique s. ; Filipe, Vítor et al. / An Integrated Approach Using Robotic Process Automation and Artificial Intelligence as Disruptive Technology for Digital Transformation. Information Systems: 19th European, Mediterranean, and Middle Eastern Conference, EMCIS 2022 Virtual Event, December 21–22, 2022 Proceedings. editor / Maria Papadaki ; Paulo Rupino da Cunha ; Marinos Themistocleous ; Klitos Christodoulou. Springer Nature, 2023. pp. 438-450 (Lecture Notes in Business Information Processing).

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abstract = "Digital transformation is a phenomenon arising from social, behavioral and habitual changes due to global economic and technological development. Its main characteristic is adopting disruptive digital technologies by organizations to transform their capabilities, structures, processes and business model components. One of the disruptive digital technologies used in organizations{\textquoteright} digital transformation process is Robotic Process Automation. However, the use of Robotic Process Automation is limited by several constraints that affect its reliability and increase the cost. Artificial Intelligence techniques can improve some of these constraints. The use of Robotic Process Automation combined with Artificial Intelligence capabilities is called Hyperautomation. However, there is a lack of solutions that successfully integrate both technologies in the context of digital transformation. This work proposes an integrated approach using Robotic Process Automation and Artificial Intelligence as disruptive Hyperautomation technology for digital transformation.",

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Araújo, A, Mamede, HS, Filipe, V & Santos, V 2023, An Integrated Approach Using Robotic Process Automation and Artificial Intelligence as Disruptive Technology for Digital Transformation. in M Papadaki, PRD Cunha, M Themistocleous & K Christodoulou (eds), Information Systems: 19th European, Mediterranean, and Middle Eastern Conference, EMCIS 2022 Virtual Event, December 21–22, 2022 Proceedings. Lecture Notes in Business Information Processing, vol. 464, Springer Nature, pp. 438-450, 19th European, Mediterranean, and Middle Eastern Conference, Virtual Event, December 21–22, 2022 , 21/12/22. https://doi.org/10.1007/978-3-031-30694-5_32

An Integrated Approach Using Robotic Process Automation and Artificial Intelligence as Disruptive Technology for Digital Transformation. / Araújo, Anderson; Mamede, Henrique s.; Filipe, Vítor et al.
Information Systems: 19th European, Mediterranean, and Middle Eastern Conference, EMCIS 2022 Virtual Event, December 21–22, 2022 Proceedings. ed. / Maria Papadaki; Paulo Rupino da Cunha; Marinos Themistocleous; Klitos Christodoulou. Springer Nature, 2023. p. 438-450 (Lecture Notes in Business Information Processing; Vol. 464).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AB - Digital transformation is a phenomenon arising from social, behavioral and habitual changes due to global economic and technological development. Its main characteristic is adopting disruptive digital technologies by organizations to transform their capabilities, structures, processes and business model components. One of the disruptive digital technologies used in organizations’ digital transformation process is Robotic Process Automation. However, the use of Robotic Process Automation is limited by several constraints that affect its reliability and increase the cost. Artificial Intelligence techniques can improve some of these constraints. The use of Robotic Process Automation combined with Artificial Intelligence capabilities is called Hyperautomation. However, there is a lack of solutions that successfully integrate both technologies in the context of digital transformation. This work proposes an integrated approach using Robotic Process Automation and Artificial Intelligence as disruptive Hyperautomation technology for digital transformation.

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Araújo A, Mamede HS, Filipe V, Santos V. An Integrated Approach Using Robotic Process Automation and Artificial Intelligence as Disruptive Technology for Digital Transformation. In Papadaki M, Cunha PRD, Themistocleous M, Christodoulou K, editors, Information Systems: 19th European, Mediterranean, and Middle Eastern Conference, EMCIS 2022 Virtual Event, December 21–22, 2022 Proceedings. Springer Nature. 2023. p. 438-450. (Lecture Notes in Business Information Processing). doi: 10.1007/978-3-031-30694-5_32

An Integrated Approach Using Robotic Process Automation and Artificial Intelligence as Disruptive Technology for Digital Transformation

Abstract

Publication series

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Keywords

UN SDGs

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