@article{fa9387a1eeba470a9d10a26ccb3d831e,
title = "Adding value to bank branch performance evaluation using cognitive maps and MCDA: A case study",
keywords = "Bank branches, Cognitive mapping, MCDA",
author = "Ferreira, {F. A.F.} and Santos, {S. P.} and Rodrigues, {P. M.M.}",
year = "2011",
month = oct,
day = "4",
doi = "10.1108/dlo.2011.08125faa.012",
language = "English",
volume = "25",
pages = "215--218",
journal = "Development and Learning in Organizations: An International Journal",
issn = "1477-7282",
publisher = "Emerald Group Publishing Ltd.",
number = "6",
}