A Systematic Framework for the Design and Implementation of a Quality Management Practice: The Case of a Consulting Engineering Company

Herlander Mata-Lima, Fernando Morgado-Dias, Marina Carrato Galuzzi da Silva, Kelly Alcântara, José António Almeida

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

Company productivity and competitiveness in today's marketplace requires creative design, innovation, and the reduction of nonconformances, which require costly rework and can damage a firm's reputation with its customers and potential customers. Using the International Organisation of Standardization's (ISO) 9000 and 14000 series of standards, the authors of this article walk readers through the rigorous process of obtaining upper management buy-in and sponsorship and engaging workers in a bottom-up approach to establish the procedures necessary to perform world-class engineering services.

Original languageEnglish
Pages (from-to)49-61
Number of pages13
JournalEnvironmental Quality Management
Volume25
Issue number4
DOIs
Publication statusPublished - 1 Jun 2016

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