TY - JOUR
T1 - A Systematic Framework for the Design and Implementation of a Quality Management Practice
T2 - The Case of a Consulting Engineering Company
AU - Mata-Lima, Herlander
AU - Morgado-Dias, Fernando
AU - Galuzzi da Silva, Marina Carrato
AU - Alcântara, Kelly
AU - Almeida, José António
N1 - sem pdf conforme despacho
PY - 2016/6/1
Y1 - 2016/6/1
N2 - Company productivity and competitiveness in today's marketplace requires creative design, innovation, and the reduction of nonconformances, which require costly rework and can damage a firm's reputation with its customers and potential customers. Using the International Organisation of Standardization's (ISO) 9000 and 14000 series of standards, the authors of this article walk readers through the rigorous process of obtaining upper management buy-in and sponsorship and engaging workers in a bottom-up approach to establish the procedures necessary to perform world-class engineering services.
AB - Company productivity and competitiveness in today's marketplace requires creative design, innovation, and the reduction of nonconformances, which require costly rework and can damage a firm's reputation with its customers and potential customers. Using the International Organisation of Standardization's (ISO) 9000 and 14000 series of standards, the authors of this article walk readers through the rigorous process of obtaining upper management buy-in and sponsorship and engaging workers in a bottom-up approach to establish the procedures necessary to perform world-class engineering services.
UR - http://www.scopus.com/inward/record.url?scp=84988664499&partnerID=8YFLogxK
U2 - 10.1002/tqem.21465
DO - 10.1002/tqem.21465
M3 - Article
AN - SCOPUS:84988664499
VL - 25
SP - 49
EP - 61
JO - Environmental Quality Management
JF - Environmental Quality Management
SN - 1088-1913
IS - 4
ER -