@inproceedings{47aaf86e496743ec9a16690477f05e02,
title = "A survey of tool support for the animation of IT services process models execution",
abstract = "Process modeling notations are frequently used to model IT service management processes, namely in the realm of ITIL. The nature of IT services, such as in checking SLAs fulfillment, calls for tool provision of model-based animation features for process execution to be used for monitoring, simulation, replay or scenario identification purposes. This paper reports the results of a structured review on those animation features, as provided by state-of-the-art process simulation, modeling and mining tools. A process animation assessment framework is proposed. Conclusions drawn point out to several shortcomings of the current state of the art.",
keywords = "IT services, ITIL, model-based animation, process execution, process models, tool survey",
author = "Marco Roque and \{Brito E Abreu\}, Fernando",
year = "2013",
doi = "10.1007/978-3-642-36356-6\_17",
language = "English",
isbn = "9783642363559",
series = "Lecture Notes in Business Information Processing",
publisher = "Springer Verlag",
pages = "230--245",
booktitle = "Exploring Services Science - 4th International Conference, IESS 2013, Proceedings",
address = "Germany",
note = "4th International Conference on Exploring Services Science, IESS 2013 ; Conference date: 07-02-2013 Through 08-02-2013",
}