A survey of tool support for the animation of IT services process models execution

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Process modeling notations are frequently used to model IT service management processes, namely in the realm of ITIL. The nature of IT services, such as in checking SLAs fulfillment, calls for tool provision of model-based animation features for process execution to be used for monitoring, simulation, replay or scenario identification purposes. This paper reports the results of a structured review on those animation features, as provided by state-of-the-art process simulation, modeling and mining tools. A process animation assessment framework is proposed. Conclusions drawn point out to several shortcomings of the current state of the art.

Original languageEnglish
Title of host publicationExploring Services Science - 4th International Conference, IESS 2013, Proceedings
PublisherSpringer Verlag
Pages230-245
Number of pages16
ISBN (Print)9783642363559
DOIs
Publication statusPublished - 2013
Event4th International Conference on Exploring Services Science, IESS 2013 - Porto, Portugal
Duration: 7 Feb 20138 Feb 2013

Publication series

NameLecture Notes in Business Information Processing
Volume143 LNBIP
ISSN (Print)1865-1348

Conference

Conference4th International Conference on Exploring Services Science, IESS 2013
Country/TerritoryPortugal
CityPorto
Period7/02/138/02/13

Keywords

  • IT services
  • ITIL
  • model-based animation
  • process execution
  • process models
  • tool survey

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