A sentiment analysis solution for the re-design of product-service systems

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

In an extremely competitive economy, companies need to get ahead of competition as fast as possible, both in delivering quality of products and services, but also in extending their lifecycle to match the expectations and needs of customers. Analysing where product and service systems are lacking in terms of customer requirements is crucial. Currently it might take some time for information to travel from customer to producer, since the connection may include stores and local representatives before reaching the products' and services' designers. Although this information is readily available in social networks, the issue resides in efficiently merging and showing it in a simple and meaningful way to the designer of new products and systems. By identifying important parameters in posts and opinions, data becomes easier to qualify and, as a result, easier to identify by a designer. In this document, we describe a solution for this problem.

Original languageEnglish
Title of host publication2017 International Conference on Engineering, Technology and Innovation: Engineering, Technology and Innovation Management Beyond 2020: New Challenges, New Approaches, ICE/ITMC 2017 - Proceedings
EditorsJoão Pedro Mendonça, Ricardo Jardim-Gonçalves, João Martins, Alain Zarli, Maria Marques, Marc Pallot
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1300-1305
Number of pages6
ISBN (Electronic)9781538607749
DOIs
Publication statusPublished - 2 Feb 2018
Event23rd International Conference on Engineering, Technology and Innovation, ICE/ITMC 2017 - Madeira Island, Portugal
Duration: 27 Jun 201729 Jun 2017

Publication series

NameInternational ICE Conference on Engineering Technology and Innovation
PublisherInstitute of Electrical and Electronics Engineers Inc.
Volume2018-January
ISSN (Print)2334-315X

Conference

Conference23rd International Conference on Engineering, Technology and Innovation, ICE/ITMC 2017
CountryPortugal
CityMadeira Island
Period27/06/1729/06/17

Keywords

  • design
  • opinion
  • product-service system
  • sentiment
  • social networks
  • stakeholders' feedback

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    Pina, P., Gois, G., Mano, F., Silva, F., & Neves-Silva, R. (2018). A sentiment analysis solution for the re-design of product-service systems. In J. P. Mendonça, R. Jardim-Gonçalves, J. Martins, A. Zarli, M. Marques, & M. Pallot (Eds.), 2017 International Conference on Engineering, Technology and Innovation: Engineering, Technology and Innovation Management Beyond 2020: New Challenges, New Approaches, ICE/ITMC 2017 - Proceedings (pp. 1300-1305). (International ICE Conference on Engineering Technology and Innovation; Vol. 2018-January). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICE.2017.8280030