TY - GEN
T1 - A sentiment analysis solution for the re-design of product-service systems
AU - Pina, Paulo
AU - Gois, Guilherme
AU - Mano, Fabio
AU - Silva, Francisco
AU - Neves-Silva, Rui
N1 - info:eu-repo/grantAgreement/EC/H2020/636692/EU#
PY - 2018/2/2
Y1 - 2018/2/2
N2 - In an extremely competitive economy, companies need to get ahead of competition as fast as possible, both in delivering quality of products and services, but also in extending their lifecycle to match the expectations and needs of customers. Analysing where product and service systems are lacking in terms of customer requirements is crucial. Currently it might take some time for information to travel from customer to producer, since the connection may include stores and local representatives before reaching the products' and services' designers. Although this information is readily available in social networks, the issue resides in efficiently merging and showing it in a simple and meaningful way to the designer of new products and systems. By identifying important parameters in posts and opinions, data becomes easier to qualify and, as a result, easier to identify by a designer. In this document, we describe a solution for this problem.
AB - In an extremely competitive economy, companies need to get ahead of competition as fast as possible, both in delivering quality of products and services, but also in extending their lifecycle to match the expectations and needs of customers. Analysing where product and service systems are lacking in terms of customer requirements is crucial. Currently it might take some time for information to travel from customer to producer, since the connection may include stores and local representatives before reaching the products' and services' designers. Although this information is readily available in social networks, the issue resides in efficiently merging and showing it in a simple and meaningful way to the designer of new products and systems. By identifying important parameters in posts and opinions, data becomes easier to qualify and, as a result, easier to identify by a designer. In this document, we describe a solution for this problem.
KW - design
KW - opinion
KW - product-service system
KW - sentiment
KW - social networks
KW - stakeholders' feedback
UR - http://www.scopus.com/inward/record.url?scp=85047446040&partnerID=8YFLogxK
U2 - 10.1109/ICE.2017.8280030
DO - 10.1109/ICE.2017.8280030
M3 - Conference contribution
AN - SCOPUS:85047446040
T3 - International ICE Conference on Engineering Technology and Innovation
SP - 1300
EP - 1305
BT - 2017 International Conference on Engineering, Technology and Innovation: Engineering, Technology and Innovation Management Beyond 2020: New Challenges, New Approaches, ICE/ITMC 2017 - Proceedings
A2 - Mendonça, João Pedro
A2 - Jardim-Gonçalves, Ricardo
A2 - Martins, João
A2 - Zarli, Alain
A2 - Marques, Maria
A2 - Pallot, Marc
PB - Institute of Electrical and Electronics Engineers (IEEE)
T2 - 23rd International Conference on Engineering, Technology and Innovation, ICE/ITMC 2017
Y2 - 27 June 2017 through 29 June 2017
ER -