A Project for Methodologies Integration to Continuous Improvement Process

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


Nowadays, high quality standards are so deeply inserted in organizations’ core that their customers may think they know its meaning or how to identify is a certain product complies to those standards. Therefore, it is important to keep improving business processes, since organizations rely on them for a closer connection with their customers. However, business versatility, diversity and dynamics lead to an uniformed communications network between organizations since competition and performance demand is higher. Thus, the constant need to be in contact with the client and the capacity of meeting their needs more efficiently are important values to an organization as far as value creation concerns, as well as sustainable competitive advantage
Original languageEnglish
Title of host publicationEOQ Congress 2019: Rediscovering Quality: Book of Abstracts
PublisherEuropean Organization for Quality
Publication statusPublished - Oct 2019
Event63rd European Congress of Quality - Lisbon, Portugal
Duration: 23 Oct 201924 Oct 2019


Conference63rd European Congress of Quality


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