A multiple-group analysis of associations between emotional exhaustion and supervisor-rated individual performance: temporary versus permanent call-center workers

Nele De Cuyper, Filipa Castanheira, Hans De Witte, Maria José Chambel

Research output: Contribution to journalArticle

11 Citations (Scopus)

Abstract

This study investigates whether contract type (temporary versus permanent employment) moderates the relationship between emotional exhaustion and supervisor-rated individual performance. Most temporary workers desire permanent employment, and this may drive them to uphold performance also when strained. This hypothesis was tested with multiple-group analysis in a sample of 430 call-center operators from five Portuguese organizations from different sectors. The results show that emotional exhaustion related negatively to supervisor-rated individual performance among permanent workers, but not among temporary workers. Our conclusion is that the relationship between emotional exhaustion and supervisor-rated individual performance is conditional upon contract type.

Original languageEnglish
Pages (from-to)623-633
Number of pages11
JournalHuman Resource Management
Volume53
Issue number4
DOIs
Publication statusPublished - Jul 2014

Keywords

  • Contingent employment
  • Emotional exhaustion
  • Job demands
  • Performance

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