A hybrid human-data methodology for the conception of operational performance management systems

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

To excel in the overall business performance, daily processes and activities connected to produce a good or service need to be outperformed. Even though there is extensive literature on performance management and performance management systems, there’s still no consensus over the conceptual model of such systems, in what is designated as Operational Performance Management Systems (OPMS). This paper proposes a new approach to conceive feasible and desirable OPMS tools to assist managers on controlling and responding to operational needs, by combining Design Thinking (DT) and Data Analytics (DA), that provide a holistic and deep business knowledge, as well as a data-driven based management. The authors conduct an empirical application through a case study within the context of a European airport’s Baggage Handling System (BHS). The case study procedure follows the proposed methodology’s stages, where the authors construct the problem-space with a wide array of collected data, along with the solution exploration and refinement.

Original languageEnglish
Title of host publicationProceedings of the 48th Conference on Computers and Industrial Engineering - CIE48
EditorsR. Y. Zhong, M. I. Dessouky, X. Xu
PublisherCurran Associates, Inc.
Publication statusPublished - 1 Jan 2018
Event48th International Conference on Computers and Industrial Engineering, CIE 2018 - Auckland, New Zealand
Duration: 2 Dec 20185 Dec 2018

Publication series

NameProceedings of International Conference on Computers and Industrial Engineering, CIE
PublisherCurran Associates Inc.
Volume2018-December
ISSN (Print)2164-8689

Conference

Conference48th International Conference on Computers and Industrial Engineering, CIE 2018
CountryNew Zealand
CityAuckland
Period2/12/185/12/18

Keywords

  • Conception
  • Data analytics
  • Design
  • Design thinking
  • Operational performance management
  • Operational performance management systems

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