When Do Smart Service Failures Threaten Self-Identity? How Artificial Intelligence Classification Experience Shapes Consumers' Self-Identity

Activity: Talk or presentationOral presentation

Period15 Jun 202318 Jun 2023
Event titleFrontiers in Service Conference 2023, "From romans to robots: service research in emotion"
Event typeConference
LocationMaastricht, NetherlandsShow on map
Degree of RecognitionInternational